Frequently Asked Questions
Find answers to common questions about our photo booth services, booking process, and event experience across the Washington, DC Area.
General Questions
You can reach us by email at info@capcitybooths.com or by phone at 202.735.1610.
We proudly serve the DC, Maryland, and Virginia (DMV) area.
Booths & Setup
We offer several photo booth experiences to fit different types of events:
- Open-Air Photo Booth – Includes a physical backdrop, photo booth, props, table, professional attendant, instant prints, and digital sharing.
- 360 Photo Booth – Includes a 360-degree platform, rotating camera arm, professional attendant, and digital video sharing.
- Roaming Photo Booth – Includes a roaming photo booth attendant, portable booth setup, wireless printer, and digital sharing.
- Pixie the Photobooth Robot – Pixie is our interactive photo booth robot experience, designed to bring an extra element of fun and excitement to your event.
Our equipment is designed to be highly portable. When packed up, our equipment can be transported on a cart and easily fit in an elevator. For reference, our gear is designed to fit in the trunk of a standard sedan.
We require access to a standard working electrical outlet within 10 feet of the photo booth setup as a backup, but we do supply our own power.
We recommend a 10′ W × 10′ L area for the best experience. A minimum of 8′ W × 8′ L is required.
The setup must be within 10 feet of a working electrical outlet.
For outdoor events, the setup area must also have level ground and adequate protective covering for the equipment.
The client is responsible for ensuring that sufficient space and the required setup conditions are available.
Design & Customization
Yes! Our print designs can be customized to match your event. You’ll be able to work with our designer to customize the border and design of your physical prints to coordinate with your event theme.
Yes! Our Custom Printed Prop Add-On allows us to design and print personalized props to coordinate with your event theme.
Yes! Our collection is designed to work well for a wide range of events. You’ll be able to work with our design team to select available backdrops and props to coordinate with your event theme.
Absolutely! You’re welcome to provide your own custom backdrop.
Event Management
We generally arrive 45–60 minutes before your scheduled rental start time to allow enough time to set up and test the equipment before your guests begin using the booth.
Breakdown typically takes approximately 30–40 minutes after the rental ends.
Booking & Payment
A $100 reservation fee is typically required at the time of booking, with the remaining balance due three days before the event.
For organizations that require additional time to process payments or approvals, we’re happy to work with your organization’s payment timeline when possible.
Ready to book? Simply click “Accept Proposal” at the bottom of the proposal we sent you. This will initiate the booking process.
Once your proposal has been accepted, you’ll receive an email with access to your client portal, where you’ll find your invoice, contract, and other event documents.
Your client portal will also allow you to select your backdrop and photo template options.
We typically require a $100 reservation fee at the time of booking. The remaining balance is due 3 days before your event.
You can make payments in any amount, at any time, through your client portal until the balance is paid in full. We accept all major credit cards.
If your event is booked less than 3 days in advance, the full balance is due at the time of booking.
Need to pay by check or ACH? No problem! Just let us know, and we’ll be happy to accommodate your preferred payment method.
Absolutely! Tips are always appreciated and may be given directly to your attendant(s).
Social Sharing
Yes! Social sharing can be added to any package for an additional $75.
Wi-Fi is required for this feature. Guests can use the social sharing option to send their photos digitally.
Insurance
Yes. CapCityBooths carries a $2 million liability insurance policy for the protection of our clients, guests, and team.
After Your Event
Your digital gallery will typically be delivered by email within one week of your event.
If you haven’t received your gallery within that timeframe, please contact us and we’ll be happy to assist.
Cancellations & Changes
Requests to change your event date must be made in writing at least 30 days before the original event date.
Date changes are subject to photo booth availability. If we’re unable to accommodate the requested alternate date, the non-refundable reservation fee will be forfeited and the event will be canceled.
If you cancel your event for any reason, the non-refundable reservation fee is forfeited.
Refunds may be considered in cases of natural disaster or, at the discretion of CapCityBooths, as a courtesy.
For outdoor events, we require an alternate indoor location at the same venue and during the same scheduled rental time in the event of inclement weather or unsafe conditions, including:
- Rain or mist
- Strong winds
- Extreme heat
- High humidity
- Other weather conditions that could affect the safe operation of the equipment
For outdoor events, the client is responsible for providing a protective covering and level ground for the photo booth.
If safe operating conditions cannot be provided, we may be unable to operate the photo booth.