When do you arrive to set-up?
We generally arrive 45-60 minutes prior to rental start time.
How does payment work?
Upon emailing us your filled-in contract, we will send you a 50% down deposit invoice from our billing system Square (due upon receipt).. The remaining amount is due 3 days prior to event (another invoice will be sent). If scheduled within a timeframe less than 14 days in advance of Client’s Event the total amount is due in FULL. Payment can be made using any major credit card.
Please check your spam folder if you haven’t received your invoice.
How much space is needed for the photobooth? Are there any special requirements?
A 10’ x 10’ Ft space is needed to accommodate booth setup. In addition, we will need to be within 10 Ft of a working power outlet. If your event is outside, you must provide all of the above PLUS level ground. It is the clients’ responsibility to ensure adequate space for equipment for operation as listed.
What if Inclement weather occurs during my outside event?
For outdoor events, In the event of inclement weather or weather conditions such as high humidity, extreme heat, rain/mist and/or strong wind, we will require an alternate indoor location on the same day and time of the scheduled photo booth rental. For outdoor events, client is responsible for ensuring that the photo booth is under protective covering and level ground.
What if I need to change or cancel my date?
Any request for a date change must be made in writing at least thirty (30) days in advance of the original event date. Change is subject to photo booth availability. If there is no availability for the alternate date, the non- refundable reservation fee shall be forfeited and event cancelled. If event is cancelled by the client for any reason, the non-refundable reservation fee is forfeited. Refunds are only granted in acts of natural disaster or otherwise as a courtesy at the discretion of Cap City Booths.
When will i receive the gallery of digital images from my event?
The password protected link will be sent to your email within a week of your event. If you don’t receive it by then, please contact us.
Can we Tip our attendant?
Of course :). You may give tips to the attendant/s.
Are you insured?
Yes. For your protection and ours, CapCityBooths has a $2million liability policy.
Do you have props? What Kind? Do you have Specialized Props/Themed Props?
We have a variety of props including but not limited to: Hats, crowns, tiaras, necklaces, super hero masks, signs, boas, sunglasses, sunstasches, etc.
Our assortment of props can cover most occasions, however, if you would like to add more themed props that relate to your event, you are welcome to. Theme specific props can be found at stores such as Party City or Amazon.com.
What color backdrops do you offer?
We currently have an option of Gold, Silver, Black, or Red that comes standard with each package. In addition to those, we have a Green-Screen add-on option ($150) which allows you to have virtually any background you’d like. Ask about the Green Screen add-on for more details.
Pictures can be seen on Instagram.com/CapCityBooths
Do you have a social media option?
Yes, the social media option can be added to any package for an additional $75 (Wi-Fi must be available). The social-media option will allow your guest to send their picture to Facebook, Twitter, and/or E-mail.
Are printouts customizable? When does the design process for the printouts start?
Yes, there is a section on our contract where we ask you for some details to fully customize the printout for your event (colors to use, size, of printout, logo, words, etc).
The design process starts a week before your event.